Paying an Invoice

Unpaid invoices can be paid in a few clicks from the invoice detail page. You can pay with cards, PayPal, Direct Debit, ACH bank transfer, or crypto - whichever you've saved as a payment method.

• You need the billing role on your organisation (or be the owner). If the Pay button doesn't appear on an unpaid invoice, ask your team owner to grant the role.
• You need at least one saved payment method. If you have none, add one first.
• If you have account credit that covers the invoice in full, you don't need a payment method - credits alone can settle the invoice. 

1. In the sidebar on the left, find Billing and click it. 
2. Click on the Invoices button. 

1. Above the invoice table, find the row of filter pills: All, Unpaid, Overdue, Paid.
2. Click the Unpaid pill to hide everything that's already been paid. The list narrows.

3. Click the invoice you want to pay. On desktop the detail panel slides in from the right; on mobile the row opens as a full page.

1. Scroll to the bottom of the invoice detail panel. You'll see a single button: Pay $X.XX (where X.XX is the amount due).
2. Click Pay $X.XX. The Pay Invoice modal opens.

The modal has up to three sections, top to bottom:

• An optional Apply $X.XX from credits checkbox (only shown if you have credit)
• A Select payment method list
• A Pay action button at the bottom

If your organization has credit balance in the invoice's currency, you'll see an Apply $X.XX from credits checkbox at the top of the modal.

1. Tick the box to use credit first. The modal recalculates and shows how much credit remains and how much you'd still owe.

2. If you've turned on Use credits by default on your Credits card, this box will already be ticked for you.

If credits cover the invoice in full:

• The Select payment method list disappears (you don't need a card).
• The bottom button changes to Apply credit.
• Clicking it settles the invoice with no card charge.

If you still owe something after credits (or you don't have any credit), pick a payment method.

1. In the Select payment method list, each saved method appears as a row showing the brand icon (Visa, Mastercard, PayPal logo, etc.), the last four digits or account nickname, and any badges like Default.
2. Click the row of the method you want to use. A selection indicator appears on the chosen row.

A few notes on what each method does:

• Cards (Visa, Mastercard, Amex, etc.): charges immediately. The invoice flips to Paid as soon as the card is accepted.
• PayPal: charges immediately, using the PayPal account you authorized.
• Direct Debit: debits your bank in a few business days. The invoice stays Unpaid in the meantime, and only flips to Paid once your bank confirms.
• Bank transfer (ACH): settles in 3–5 business days. Same story as Direct Debit - the invoice marks as paid once your bank confirms.
• Crypto (BitPay): opens a checkout in a new browser tab where you send crypto from your wallet. Crypto payments will settle with 5-15 minutes.

The line of text under the picker explains the expected timing for whichever method you've selected - read it so you know whether to expect an instant settlement or a few-day wait.

The modal closes. The invoice's status flips to Paid (or stays Unpaid for ACH / Direct Debit or Crypto until your bank or the blockchain confirm - that's expected). A new row appears in the Payment history section of the invoice detail panel showing the charge, the method, the amount, and a Succeeded status.

The modal stays open and shows the reason inline - for example Card declined or Insufficient funds. Try one of:

1. Pick a different saved method from the list and click Pay again.
2. Cancel out, Add a Payment method, then come back and try again.
3. Contact your bank if the decline doesn't make sense to you.

Failed attempts still appear in Payment history with a Failed status - that's normal and useful as a record.

• Paid invoices stop appearing in the Unpaid and Overdue filters. They show up under Paid and All.
• A receipt email goes to the team's billing contact.
• If the invoice was tied to a new order awaiting payment (a VPS or dedicated server you just placed), the resource provisions automatically once the payment confirms.
• Direct Debit and ACH payments will stay in a pending state on the invoice for a few business days - that's normal. You don't need to do anything else; the invoice flips to Paid when your bank confirms.