Start by downloading speedtest-cli using the following tutorial:

https://www.speedtest.net/apps/cli

Please make sure to follow those instructions. Doing apt install speedtest-cli without following the above instructions might provide you with false results

Afterward, please execute the following commands depending on your location:

speedtest -s 58291
speedtest -s 10166
speedtest -s 8864

Make sure to save the output of these commands for when you are opening a ticket.

First, start by looking at our status page, and make sure we aren't under an active outage, or under maintenance. If we are, then please wait until that event is finished, and retest once again.

Then, take a look at the results of the network tests. If they are close to your assigned network speed, then the problem most likely doesn't lie on our end, and there isn't much we can do. In that case, please reach out to the operator of the network on the other side [like your ISP].

In case you have a 10 Gbps server, please keep in mind that to achieve those speeds, you'll most likely need to do BRR kernel tuning.

If the speed tests show a slow speed, and we aren't under a network maintenance and or an outage, please proceed to opening a ticket:

Subject of the ticket:

Network speed issues - [xxx.xxx.xxx.xxx]

Body of the ticket: 

Hello,
I'm currently encountering network speed issues with my service IP: [xxx.xxx.xxx.xxx] These issues 
Please take a look at why this might be happening.



Thank you!SPEEDTEST RESULTSstarted on: [MM/DD/YYYY HH:MM PDT] The issues are happening to: [All endpoints, certain endpoints etc..] Below are the speedtest results: