Cancelling a Resource

Cancelling a resource schedules it for termination at the end of your current billing period. The server keeps running right up to that date - you don't lose what you've already paid for - and then it's permanently destroyed. Until the termination date you can change your mind and undo the cancellation in one click.

This page walks through cancelling a VPS, GPU Cloud, VDS, or Dedicated server step by step. If you're cancelling shared infrastructure (Colocation or IP Transit), see the per-product note at the bottom.

• You need the Resources role on the team that owns the resource. Team owners and members with the Resources role can cancel; read-only members can't. Ask whoever set up your team if you're not sure what you have.
• If a Synteq staff member scheduled the cancellation on your behalf (for example, via a Support ticket), you can't undo it from the portal - reply to that ticket or open a new one.
• Have a quick think about what's on the server before you cancel. Once the termination date passes the disk is gone. 

1. In the sidebar, find the section for the resource type you're cancelling - Cloud for Cloud VPS, GPU Cloud for GPU instances, Metal for dedicated servers, and so on. Click it.

2. The list opens with one row per resource. Each row shows the hostname, location, and current status.

3. Click the row for the resource you want to cancel. The detail page opens.

There are two ways into the cancel dialog - use whichever you happen to see first.

From the top-right toolbar. Along the top of the detail page is a row of small icon buttons. Look for the trash icon on the right side. Click it.

From the Settings tab. Along the top of the page click Settings, then scroll to the bottom. The last section is Danger Zone, with red text. Click Cancel VPS (the button text matches the resource type - Cancel Dedicated, etc.).

Either entry point opens the same dialog.

The dialog has a short form to fill in:

1. Reason for cancelling - open the dropdown and pick the closest match:

   1. Too expensive
   2. Moving to another provider
   3. No longer needed
   4. Project ended
   5. Performance issues
   6. Other

2. Additional notes (optional) - tell us anything that might help us improve. This is sent to the Synteq team only, not posted publicly. While this is optional, we'd always greatly appreciate your feedback.

3. Look for the scheduled termination date displayed in the dialog. It's normally the end of your current billing period.

4. Click Confirm Cancellation. The dialog closes and the detail page reloads with a yellow Cancellation scheduled banner across the top showing the same termination date.

If you're worried you've cancelled the wrong resource, jump to the next section - you can undo any time before the termination date.

Until the termination date you can reverse the cancellation. There are three places to undo from:

1. The banner. The yellow Cancellation scheduled banner at the top of the detail page has an Undo button on the right. Click it.

2. The toolbar. The trash icon in the top-right toolbar turns red while a cancellation is scheduled. Click it to toggle the cancellation off.

3. Settings > Danger Zone. The same section that held Cancel VPS now shows Undo Cancellation. Click it.

The yellow banner disappears and billing carries on as normal - the resource is no longer scheduled for termination.

If the cancellation was scheduled by Synteq Support on your behalf, the Undo controls are hidden and you'll see the message "Scheduled by support - contact us to revoke." In that case, reply to the original ticket or open a new one.

• The resource keeps running. Power, console, network, reinstall - all available until the termination date.
• Billing stops on the termination date. Your next invoice covers up to (but not past) that date. No new invoice is generated for the following month.
• No automatic partial refund. You've paid for the current period and you keep using it through to the end. 
• The data is destroyed on the termination date. 
• Activity is logged. Anyone with Billing access on the team can see the cancellation in the team's Activity log and on the resource's billing tab.