Cloud Overview

The Synteq portal is where you order and manage your services, billing, team, and integrations. This page walks through the four things you'll see most: your account, your organizations, the projects inside them, and the resources inside those projects.

Once you're done here, the next doc (Logging In) gets you signed in and set up.

When you sign in, the portal opens with a dark sidebar on the left and a light, or dark (depending on your theme preference) content area on the right.

• The sidebar holds your organization switcher (top), your projects, and a profile button at the very bottom.
• The content area changes based on what you click in the sidebar - your dashboard, a project's resources, billing, settings, and so on.

The sidebar's profile button shows your avatar, name, and email stacked together. That's how you can tell at a glance which account you're signed in as.

Your account is you - one email address, one password, your 2FA setup, your SSH keys, your notification preferences, and your activity history. Everything else in the portal hangs off this.

1. Click your profile button at the bottom of the sidebar and a small menu will open upward.
2. The menu has five things in it:

   1. A Light / Dark toggle for the content area's color mode.
   2. Settings: opens the Account Settings page (Account, Notifications, Security, Activity tabs).
   3. SSH Keys: manage the public keys you use to log into your servers.
   4. Organizations: see and switch between the orgs you belong to.
   5. Log out: end your session on this browser.

Everything that's "about you" (not about a team or a server) lives behind that menu.

An organization (also called a "team" or "org" in places) is the billing and ownership boundary. It holds:

• Invoices, payment methods, credits, refunds
• The legal name and billing address used on invoices
• Team members and their roles
• API keys, ASNs, and BGP-related config
• The projects underneath it

Your account starts with one personal organization the first time you sign up. You can own up to two organizations of your own and be a member of any number of organizations belonging to other people.

1. Look at the top of the sidebar. You'll see the name of the organization you're currently working in, with a small chevron next to it.

2. Click it, and a dropdown opens with every organization you belong to, plus a Create organization action at the bottom.

3. Click an org's name to switch to it. The sidebar and content area reload to show that org's projects and data.

For setting up a new org, see Creating an Organization.

Inside each organization are projects. A project is a workspace that groups related resources - for example, "Production", "Staging", and "Customer A". Each organization can hold up to 3 projects by default.

1. In the sidebar, under the org name, look for the Projects heading.

2. Each project appears as a row beneath it. The one you opened most recently is usually expanded by default.

3. Click a project name to expand or collapse it.

When expanded, a project shows the resource categories inside it - Cloud, GPU Cloud, Metal, Clusters, Storage, Transit - plus an Order new action that takes you to the order flow for that project.

For the difference between an organization and a project (and when to create more of either) see Projects Overview and Organizations Overview.

A resource is anything you actually run:

• To learn more about our products, check out our Product Catalog.

Resources always live inside a project, and the project always lives inside an organization. That chain - organization > project > resource - is how billing, access control, and the sidebar are organized.

1. In the sidebar, click a project to expand it.
2. Click one of the resource categories (for example, Cloud). The content area shows a list of every resource of that type in the project. 
3. Click any row to open the resource's detail page, where you can power-cycle it, reinstall it, view bandwidth, and so on.

A typical setup looks like this:

You (account)
└── Acme Inc. (organization)
    ├── Production (project)
    │   ├── web-1 (VPS)
    │   ├── web-2 (VPS)
    │   └── db-cluster (baremetal)
    └── Staging (project)
        └── staging-box (VPS)

You can be in someone else's organization too - for example, a contractor invited to manage a single project. In that case, your sidebar still shows your own org plus theirs, and you switch between them with the org switcher at the top of the sidebar.

• Logging In: sign in for the first time.
• Creating an Organization: add a second organization.
• Creating a Project: carve up an org into projects.