Deleting an organization

Updated

Deleting an organization

Deleting an organization removes it, its projects, its team, and its billing history from your account. It's a hard delete, and it's meant for organizations that never really got used, or ones you've fully wound down. If you want to keep the organization running under someone else, Transferring Team Ownership is what you want instead.

Who can delete an organization

  • You must be the Owner of the organization. Admins, billing, technical, and read-only members can't.
  • You can't delete your default organization. Set another organization as default first (or delete a non-default one). See Managing Your Organization for how the default is picked.
  • The organization must have no active resources and no outstanding billing - see the next section.

Before you start - clear these first

The portal blocks the delete until all of the following are true. If any of these still exist, the trash icon is greyed out and, if you push the request through, the server returns a 409 explaining what's blocking it.

Active resources - everything running under any project in the organization:

  • VPS instances
  • Bare-metal servers
  • Colocation services
  • Transit services
  • Service add-ons (backup plans, extra IPs, etc.)

Outstanding billing:

  • Unpaid invoices - any invoice still in an authorised state with a balance due.
  • Unspent credits - credits still sitting on the organization.

To wind these down:

  1. Cancel or transfer active resources (see Cancelling A Resource and Transferring A Resource). /dev/null
  2. Pay any outstanding invoices from Billing → Invoices, or contact support if a balance is disputed.
  3. Spend or request a refund on remaining credits - see Requesting a Refund.

You don't have to delete projects first. Empty projects come down with the organization.

1. Open your organizations list

  1. Click your avatar in the top-right corner of the portal.
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  1. Click on Organizations.
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You'll see every organization you own or are a member of. Owned organizations show a trash icon in the actions column on the right; organizations you don't own show a leave icon instead.

2. Click the trash icon

  1. Find the organization you want to delete.
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  1. Click the trash icon at the far right of its row.
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If the icon is greyed out, hover over it - a tooltip tells you what's blocking the delete. The most common reason is "Cannot delete organization with active resources".

3. Confirm in the modal

A confirmation modal opens.

  1. Read the warning. The organization name and a note about projects being removed with it appear at the top.
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  1. Enter your account password in the password field. This is the same password you use to log in - not a per-organization password.
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  1. Slide to delete - drag the slider all the way to the right to confirm.
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The slider exists on purpose. Deleting is not reversible from the portal, so we don't want a stray click doing it.

4. What happens next

Once the delete succeeds:

  • The organization, its projects, its team members, and its billing history are removed.
  • You're returned to the organizations list. The deleted organization is gone from the switcher and from Account → Organizations.
  • An entry is written to your Account Activity Log under team_deleted.

Invited members lose access immediately. They won't be notified - the organization simply disappears from their list too.

If the delete is blocked

The server returns a 409 with a message like:

Cannot delete team while it has: 2 vps, 1 baremetal, 3 outstanding invoices

Each item in that list has its own way to clear it - see the checklist in Before you start above.

If you believe the block is wrong (for example, a resource shows as active but you've already cancelled it), open a ticket. See Opening a support ticket.

Alternatives to deleting

  • Transfer ownership. If you're leaving but the organization should keep running, transfer it to another member. See Transferring Team Ownership.
  • Leave the organization. If you're a member, not the owner, you don't delete - you leave. Look for the leave icon instead of the trash icon on the same row. See Leaving An Organization.
  • Close your whole account. If you're winding down every organization you own, closing your account is often faster. See Closing Your Account.